Frequently

Asked Questions

Once you click on Login, choose the Forgot Password link, enter your email address and we will send you a link to reset your password.

If your having trouble locating the email we sent, you can try checking in your junk, spam, or bulk mail folders to see if it ended up there. To ensure that future emails make it to your inbox folder, please add ContactsDirect.com to your 'Safe Senders' list.

No, but we do offer contact lenses from all of the major brands like Acuvue®, Soflens®, Air Optix, Optima®, Proclear®, Dailies® and Biomedics® as well as specialized lenses such as toric, colored, multifocal and daily disposable contact lenses.

Great news for your eyes. We've partnered with GLASSES.COM so that you can grab your favorite frames with $20 off. Go to Glasses.com, choose your eyeglasses or sunglasses and use the code GL20 at checkout.

We want to help make sure you have enough contact lenses to suit your lifestyle. At this time, our order system prevents orders over $1000 to be placed online. If you want to place an order over $1000, please call 1-844-553-6737.
In addition, the number of boxes you can purchase can’t exceed the validity of your prescription.

You don't have to mail in any forms or rebates to get the lowest price advertised. With ContactsDirect, Supply Savings apply automatically and instantly. Look for the $ symbol and you'll know exactly how much you're saving on your 6 and 12-month supply. Learn more.
If you have any additional questions, please give us a call at 1-844-553-6737.

Of course, you can. Contacts Direct now offers a ‘Collect in store” service in almost 2000 LensCrafters or Sunglass Hut. Once you have added items to your basket, head to the cart page, select the ‘Collect in store’ tab and enter a LensCrafters or Sunglass Hut location of your choice to pick up your order. You will be notified by e-mail as soon as the item is ready for pick-up. Therefore, you don’t need to show up at the store before being notified. After-sale services guaranteed in store are free cleaning, fit and adjustment. The “Collect in store” service in completely free. Standard shipping lead time may vary*. Please remember that once your order is delivered in store and ready for pick-up, you will have up to 14 days to collect it.

*Shipping lead time might change; please check the latest update inside the Delivery & Shipping Section.

Your contact lens prescription contains specific information about the corrective power required to help you see clearly. You'll need to select your contact lens brand and provide us with your prescription information so that we can send you exactly what you need. Below is an example of a typical lens prescription:

If you have any questions regarding your prescription or need to clarify the information contained within, contact your eye doctor. We cannot provide advice about your prescription, corrective requirements, or which lenses are best for you.

If we notice that the prescription details that you entered manually at the time of your order are different from the ones on your written prescription, we will complete the order following the values of the latter.

Glasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly on your eye, while your eyeglasses sit further away.

Absolutely. Contacts Direct accepts most major insurance plans as an in-network provider and is an out-of-network provider for many others. We can check your plan to see what savings you are eligible for and process most benefits online. Our In-network insurances include EyeMed, Superior Vision, Aetna Vision Preferred, Anthem Blue View Vision, Humana Vision, and more!

Don't see your vision care provider among our in-network providers? Visit contactsdirect.com/out-of-network for details on our out-of-network options.

Look for the "Use insurance" toggle when you arrive in cart, and add your details to check your eligibility. You can also register with your insurance plan when creating a new account by checking the "Yes, find my insurance plan" box.

While we are not a participating provider on VSP’s network, we can help you submit your out-of-networks claims directly to VSP. We can check your plan to see what savings you are eligible for and process your benefits. Just give us a call at 1-844-553-6737, we're available Mon – Fri, 8:30 AM – 8:00 PM, and 9:00 AM – 5:30 PM Saturday EST. You can also chat live with us from 8.30 AM - 4.30 PM, Mon-Fri and our customer care operators will be happy to help you, replying within seconds.

Buy now and pay later by splitting your purchase into three monthly and easy payments.
When placing your order just select Affirm at checkout and your payments will be split into three instalments without interest or hidden fees.

When placing an order, just select Affirm as your payment method during checkout. They’ll notify you within seconds if you’ve been approved for a loan once you’ve completed their application process.

If you place an order using Affirm, you can contact them directly by emailing at help@affirm.com or visiting their website.

Absolutely. When you reach the “Payment” page, just use your FSA card as you would any other credit card. If you don’t have an FSA card, you can purchase products using a regular credit card and submit the invoice for reimbursement.

Absolutely! We have security measures in place to protect the loss, misuse, or alteration of the information under our control. Your information is fully encrypted to ensure complete privacy. For more information about our internet privacy, please read our privacy policy.

Afterpay is a service that allows you to buy now and pay later by splitting your purchase into four easy installments made every 2 weeks interest-free.

When placing an order, just select Affirm as your payment method during checkout. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchases. It’s that easy!
Please note that all items in your cart must be eligible for Installments with Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

If you would like to know more about Afterpay, visit the Afterpay website at www.afterpay.com. For a comprehensive list of FAQs, Terms, Installment Agreement, as well as Afterpay’s Privacy Policy, go to https://www.afterpay.com/privacy-policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

When you choose Klarna at checkout, you’ll get the option to shop now and pay later. Split your purchases into four easy installments made every 2 weeks interest-free with no hidden fees.

When placing an order, just select Klarna as your payment method during checkout. Apply with a simple 2-step application process that lets you know in an instant if you are approved.
Download the Klarna app to manage your payments directly.

To find out more about Klarna, visit the Klarna website at https://www.klarna.com/us/customer-service/, or you can also log into your Klarna account at https://app.klarna.com/login. If you need any help, contact their Customer Service.

When you choose PayPal at checkout, you’ll get the option to shop now and pay later. Split your purchases into four easy interest-free installments with one down payment and three bi-weekly payments with no hidden fees. 

When placing an order, select PayPal as your payment method during checkout. Log into your PayPal account and choose Pay Now or Pay Later. Download the PayPal app to manage your payments directly.

To find out more about PayPal buy now, pay later, visit the PayPal website, or if you need any help, contact their Customer Service.

Once you place your order, we will either call your doctor to verify your prescription or verify the prescription you uploaded. After it has been verified, we will ship your order to you.

We offer the following shipping options:

• Standard 7-10 business days - Free!
• Priority 3-5 business days - $11.99
• Express 1-2 business days - $19.99
• Collect in a LensCrafters store available in 3-5 business days – Free!
• Collect in a Sunglass Hut store available in 3-5 business days – Free!

At this time we do not. We only offer shipping to United States physical postal addresses including Alaska and Hawaii.

Printing an invoice is easy. Just follow the instructions below:

• Once you're logged in, you can click your linked name at the top of any page. It will say "Welcome (Your Name)".
• Click "View Orders".
• Click on the order number you would like to receive an invoice/receipt for.
• Click “Print Receipt”

Please note: the possibility to print your invoice is one of the many benefits of being registered to ContactsDirect.com. If you have submitted your order as a guest user and you need a receipt, please give us a call at 1-844-553-6737.

If a product is found unsatisfactory within 6 months of receipt, unopened boxes of lenses or solutions can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes must be unopened, undamaged, and not defaced in any way including writing on boxes.

Please follow the steps below to complete the return process.

1. Visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
2. Once you get the email, print out the prepaid shipping label, attach the shipping label and send it off.
   Please note
   : to receive a full credit on returned product, the boxes must be unopened, undamaged and not defaced in any way including writing on boxes.
3. Once we've received your returned product, as long as it's in original condition and undamaged, we'll refund your purchase. It will show up as a credit on your card. You'll receive an email from us that confirms your refund.
4. Keep in mind that it may take about 7-10 days to receive the refund. If you feel it's been too long, please give our customer service agents a call and we’ll help you with any doubt you may have.
5. Please note pick-up in store orders cannot be returned in any LensCrafters or Sunglass Hut location. Please follow the standard online returns.

If you have received a damaged, defective, or incorrect order, please contact our Customer Service immediately at 1-844-553-6737. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We will replace any boxes deemed defective by the manufacturer upon return, however we cannot give refunds for defective lenses in opened boxes.

Save up to $100 on your 6 and 12-month supply of contact lenses. Learn more

Enjoy 15% off with UNIDAYS. Learn more

Military members, first responders, government employees and teachers, enjoy 15% off all purchases. Learn more

Get your perfect pair on Glasses.com with $20 off when you purchase eyeglasses or sunglasses. Learn more

Discover all the contact lenses eligible for rebates on annual supply purchases. Learn more