1. This Website is directed at users in U.S. only (and ships product to U.S only).
2. We try to make sure that all information on the Website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Website as soon as reasonably possible and if We think that such an error has affected your order We will make all reasonable efforts to notify You via the contact information You provided to us on your account or during your order.
3. Images of people, objects or places displayed on the website are either the property of, or used with permission by, Glasses.com.
4. Buying goods over the internet provides a different shopping experience from buying in-store. In particular, please be aware that: (i) (ii) pictures and images on the Website are for illustration purposes only – for an accurate description of any item and details of what is included with the item, please refer to the corresponding written description; (iii) all goods are subject to availability and We may not be able to supply your order; (iv) We will do our best to arrange delivery of your goods within a reasonable time of ordering and the ship date as set out in the shipping confirmation email, but please note that all tracking information is provided to Us by our delivery service provider and are estimates of delivery only (more information about delivery is provided below); (v) not all goods and promotions that are offered on the Website will be available in-store, and vice versa. We reserve the right to adjust prices, goods and special offers at our discretion.
5. If at any time you have any questions or concerns, please contact us at the information found at 1-844-553-6737.

1. Placing your Order
   1. Once You have selected the goods which You would like, You will be asked to register your personal details with us by completing a registration form. Registration is not required, however We encourage registration in order to facilitate the checkout process during future orders on the Website.
   2. By placing an order with us, You represent and warrant that You are legally capable of signing binding agreements.
   3. When You place an order for goods via the Website, your order constitutes an offer to purchase goods from us. Where You order more than one item, your order comprises a series of offers for each item individually.
   4. After placing an order with us, you will access an order confirmation webpage and receive an order confirmation email (together the “Order Confirmations”). The Order Confirmations set out the final details of the order which you have submitted to the Website. Please, take care when placing your order.
2. Order Acceptance
   1. Acceptance occurs when we send you an email that confirms that the goods ordered by you have been dispatched (the “Shipping Confirmation”). In either case, we will not be obligated to supply any goods until we issue an acceptance applicable to each good, specifically.
   2. Although we hope to be able to supply all goods ordered, we reserve the right, at our sole discretion, not to accept any offer. Should we reject your order, we will notify you as soon as reasonably possible (and, if payment has occurred, we would refund your payment).
3. Payment
   1. We will take payment from your credit, debit card, gift card, Paypal account and other future forms of payment available at the time your order is shipped. You will receive an email or post mail detailing what items have shipped from your order (the “Invoice Email”) . If your order is split into multiple shipments, we will charge you only for the items actually shipped at that time.
   2. Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given by the Website at the time you place your order. Applicable taxes and the delivery fee will be added at the time you place your order, but will not affect the base price of the goods.
4. Shipping and Delivery
   1. After we send you your Order Confirmation e-mail, we will send you a separate Shipping Confirmation email. The Shipping Confirmation email will include a tracking number that you may use to track your order on our delivery service provider’s website and obtain an estimated delivery date.
   2. All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Please see our Return Policy at: Returns/Exchanges for information about returning products purchased on the Website.

You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to ContactsDirect.com by placing an order that your information you enter into the Website is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.

1. Limitation of Liability. IN NO EVENT SHALL LUXOTTICA BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE, OR ANY GOODS PURCHASED FROM THE WEBSITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. NOTWITHSTANDING THE FOREGOING, TOTAL LIABILITY OF LUXOTTICA FOR ANY REASON WHATSOEVER RELATED TO USE OF THE WEBSITE OR GOODS PURCHASED FROM THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN CONNECTION WITH THE SUBJECT MATTER OF THE PARTICULAR DISPUTE.
2. Warranties EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE WARRANTY POLICY: (I) THIS WEBSITE AND ALL GOODS PURCHASED BY YOU THROUGH THE WEBISTE ARE PROVIDED ON AN “AS-IS” BASIS; AND (II) LUXOTTICA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE WEBSITE OR ANY GOODS PURCHASED BY YOU THROUGH THE WEBSITE FOR ANY PURPOSE, AND EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES OR WORRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
3. Events Beyond Our Reasonable Control (Force Majeure). We will not be responsible for any delay or failure to comply with these Terms of Sale or the Additional Policies if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods or by reason of any act done pursuant to a trade dispute or shortages of labor.
4. Waiver.Delay in our exercising or our failure to exercise any right or remedy under these Terms of Sale, shall not constitute a waiver of our rights and remedies under these Terms of Sale.
5. Invalidity. In the event that one or more of the terms set out in these Terms of Sale or in the Additional Policies is held to be invalid by a competent authority, the remaining terms of the Terms of Sale and the Additional Policies shall continue to have effect and you will still be bound by them.
6. Privacy.Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy
7. Governing Law. This agreement and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflict of laws provisions. The parties agree to submit to the personal jurisdiction and venue of the state and federal courts of the State of New York within New York County.

1. Your consent to receipt of electronic communications Your Consent. To the extent permitted by applicable law, you consent to electronically receive all records, notices, statements, communications, and other items for all services provided to you under these Terms and in connection with your relationship with us, including without limitation, the HIPAA Notice of Privacy Practices (collectively, "Communications") that we may otherwise be required to send or provide you in paper form (e.g., by mail). By accepting and agreeing, you represent that you have read and understand this consent to use electronic signatures and to receive Communications electronically.

You must be 18 years or older to use this Website or 16 years or older, have your parent or guardian’s consent to use this Website and your parent or guardian must have consented to this Agreement on your behalf.

To use certain features of the Website, you must register as a user and create a user account. You will need to provide a password, username, and other information, such as your name and email address. You are solely responsible for keeping your account information confidential. Your use represents and warrants that all information you submit during the account registration process is truthful and accurate. You agree to promptly inform us of any changes to your account information, including but not limited to any changes to your email address or telephone number, if you have provided us with this information.

You acknowledge and consent to Luxottica accessing, preserving, and disclosing your account information if required to do so by law or based on a good faith belief that such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that the account information violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of Luxottica, its personnel, and the public.

We reserve the right to refuse or cancel any order placed on the Website for any reason. Reasons may include, but are not limited to, unauthorized coupon use, product availability, price discrepancy or error. We reserve the right to limit order quantities placed by the same account, the same payment method, and/or the same billing or shipping address. We reserve the right, in our sole discretion, to prohibit purchases of any products to resellers, dealers, and distributors. We reserve the right to charge fees or extra shipping charges for any product that is backordered.

Merchandise availability is not guaranteed and is subject to change.

Depending on your location, items purchased from this Website may be subject to state and local taxes. Amounts owed will be displayed during the ordering process.

No contract for the sale of goods between Luxottica and any customer occurs until acceptance of payment.

All items purchased from this Website are made pursuant to a shipment contract, which means the risk of loss and title for such items passes to you upon Luxottica’s delivery to the carrier.

Information on this Website may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).

This Website attempts to accurately display product colors, however, the color you see may vary depending on your monitor or mobile device.

Text Messages & Emails

You agree that by including your telephone number in any submission and opting in to receive text messages you are providing your signature consenting to contact from Contacts Direct at the number you provided regarding products or services via live, automated or prerecorded call, text, or email. You understand that you are not required to enter into the receipt of text messages and/or emails as a condition of purchase. You can revoke consent to receive text messages by texting STOP to 51382

You may receive texts from Contacts Direct regarding your account, purchases, or special offers from Contacts Direct. Message and data rates may apply. The maximum number of messages per month vary depending on which subscription list you are enrolled in. You can unsubscribe at any time by texting STOP to 51382. You will receive a text confirming unenrollment. If you have questions, reply HELP to 51382 or contact Contacts Direct at 1-844-553-6737.

Contacts Direct will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.

Data obtained from you in connection with this text messaging service may include your mobile phone number, your carrier’s name, and the date, time, and content of your messages and other information you provide to Contacts Direct as part of this service. Contacts Direct may use this information to contact you and provide services you request from Contacts Direct. Contacts Direct may also use this information as described in the subscription list you enrolled in.

By including your email in any submission, you expressly consent to receive communications from Luxottica electronically via the email address associated with your account. Although you can opt out of receiving promotional messages, Luxottica retains the right to send you informational email messages about your account or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).

Voice Recording and Monitoring Consent

You agree and consent to Luxottica recording or monitoring communications made by you during any calls you make in regard to the Website as permitted by 18 U.S.C. § 2511 et seq., Cal. Penal Code § 630 et seq., and other state laws that regulate call monitoring and recording. By making calls to any number listed on the Website, you expressly consent and grant Luxottica the right to record or monitor and use this information for the purposes set out in the Privacy Policy. The Website is under no obligation to monitor or record its services for accuracy, completeness, or quality.

Use of this Website must not violate any applicable law or regulation. Unless otherwise noted, all content included on this site, including images, illustrations, designs, icons, photographs, video clips, text, and other material (“Intellectual Property Rights”), is the property of Luxottica or its suppliers, licensors, partners, or affiliates and is protected by United States and international copyright laws. Nothing contained on this Website may be construed as granting, by implication, estoppel, or otherwise, any right or license to use any trademark. Luxottica and their affiliates’ trademarks and/or trade dress may not be copied, imitated, or used, in whole or in part (including use in metatags or in hidden text), without prior written permission.

The Website is intended solely for personal, non-commercial use. Subject to your compliance with this Agreement, Luxottica grants you a limited, nonexclusive, non-transferable and revocable license to make personal and non-commercial use of the Website. You may view, copy, download, or print materials from this Website for your own personal and non-commercial use only. This does not include posting, uploading, or otherwise publishing the materials to any other site, except you may post and share materials from this Website in connection with your non-commercial and personal use on social media websites and services, such as Facebook, Instagram, and Twitter, as well as through blogs or similar types of postings.

This license does not include (a) any commercial use of this Website; (b) any derivative use of the Website or its contents; (c) any collection or use of product listings, descriptions, images or videos; (d) any downloading or copying any user’s account information for your own use or for the benefit of another party; (e) any use of data mining, robots, or similar data gathering and extraction tools (f) any reverse engineering, decompiling or disassembling the Website, or converting any contents intended to be unreadable into readable form, including but not limited to, using or directly viewing the underlying code for the Website, except as interpreted and displayed in a web browser; or (h) any attempt to violate or any violation of the Website’s security or attempt to interfere or any interference with the Website’s ability to work properly.

We reserve the right, in our sole discretion, to refuse service, to block or prevent future access to and use of this Website, to terminate any user's account, and to alter or delete any material submitted to the Website through the user's account. Following termination or cancellation by you, the Terms of this Agreement and any representations, warranties, and indemnification obligations made or undertaken by you will survive termination or cancellation of your account.

Contacts Direct may make the Website available for users to post or upload materials. However, if you post comments, photos, reviews or other content on our Website or send Luxottica creative ideas, suggestions, customers reviews, photographs, proposals or any other materials, whether online, by email, or postal mail, (collectively “User Content”), you hereby expressly grant Luxottica a royalty-free, perpetual, non-exclusive, irrevocable right and license to use, reproduce, adapt, modify, publish, edit, translate, perform, transmit, sell, sublicense, or otherwise distribute and display the User Content and any ideas, concepts, know-how or techniques contained therein without restriction and without compensation of any kind to you.

You agree that User Content does not violate any third party right, including copyright, trademark, privacy or other personal or proprietary right or cause to injury any person or entity. You specifically agree User Content is NOT: (a) unlawful (according to local, state, federal, or international law) or advocate illegal activity; (b) defamatory, false or libelous, or contain unlawful, harmful, threatening, harassing, discriminatory, abusive, profane, pornographic, or obscene material; (c) a violation of a contractual or fiduciary obligation; (d) contain software viruses or malware that could affect the operation of the Website; or (e) an impersonation of another person or entity or otherwise manipulate identifiers in order to disguise the origin of any User Content provided. You are solely responsible for any User Content and its accuracy. Luxottica takes no responsibility and assumes no liability for any User Content posted by you or any third party.

We do not and are not obligated to regularly review, monitor, delete, or edit User Content. However, we reserve the right to do so at any time in our sole discretion, and to edit or delete any posting or submission, in whole or in part, with or without notice. We are not responsible or liable for damages of any kind arising from any User Content, or from our alteration or deletion of any User Content, even when we are advised of the possibility of such damages.

This Website may contain links to other websites or resources that are not under Luxottica’s control. Links are provided solely for your convenience and the information is not an endorsement of the information, products, or services. Luxottica takes no responsibility for any linked websites.

Luxottica and/or a co-sponsor may offer contests, sweepstakes, games, or similar promotions (“Contests”) via the Website. Contests are governed by separate and specific rules accessible on our Website or another location provided in the Contests instructions.

To the extent applicable, software from the Website is subject to United States Export Controls. No software from this Website may be downloaded or exported: (a) into, or to a national or resident of, any other country to which the United States has embargoed goods; or (b) to anyone to the United States Treasury Department's list of Specially Designated Nations or the U.S. Commerce Department's Table of Deny Orders. By downloading or using software on the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or any such list.

Luxottica respects the intellectual property rights of third parties and complies with the terms of the Digital Millennium Copyright Act (“DMCA”). If you believe any portion of the material contained on this Website infringes your copyright, please submit the following information to the address below:

• Your address, telephone number, and email address.
• A description of the copyrighted work that you claim has been infringed.
• A description of where the alleged infringing material is located on the Website.
• A statement by you that you have a good faith belief that use of the material is not authorized by you, the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Legal Department
4000 Luxottica Place
Mason, Ohio 45040
Facsimile: 513-492-6907
Email: adcopyreview@luxotticaretail.com

You acknowledge that if you fail to comply with all of the requirements of this section, your notice may not be valid.

Luxottica may at its discretion, suspend or terminate the access of or take other action against users, subscribers, registrants, and account holders who infringe the copyrights of others.

This Website, its content, and all products and services are provided on an "As Is" basis. Luxottica disclaims all warranties of any kind, either express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Luxottica does not make any warranty that Website access will be uninterrupted, error free, complete, up to date, or free of viruses, worms, or other harmful components.

Your use of the Website is at your own risk. Neither Luxottica nor its affiliates or vendors shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, incidental, punitive, consequential, special, or otherwise), injury claim, or liability of any kind or character based on or resulting from your use or inability to use this Website, any information or materials provided on this Website, or any products or services purchased through the Website, even if Luxottica has been advised of or should have known of the possibility of such damages or injury.

Luxottica is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with this Website or any materials on the Website, or with this Agreement, your sole and exclusive remedy is to discontinue use of the Website.

In no event shall the aggregate liability of Luxottica, its parent, subsidiaries, or affiliates—whether in contract, warranty, tort (including, but not limited to, negligence), product liability, strict liability, or other theory—arising out of or relating to the use of this Website exceed the lesser of $5, or the total amount you paid to Luxottica.

Any Terms related to the disclaimer of warranties, your obligation to indemnify Luxottica, and your available remedy in the event of any dispute apply equally with respect to any affiliated companies or third-party agents.

Any general health information on this Website is only intended to facilitate communication between you and your healthcare provider. It is not intended for diagnosis or as a substitute for seeking professional medical advice. All specific medical questions should be directed to a professional healthcare provider.

You agree to indemnify, defend and hold harmless Luxottica, its subsidiaries, agents, distributors, and affiliates, and their officers, directors, and employees, from and against any claim, demand, damages, cost, and expenses, including reasonable attorney fees and costs of litigation, arising from or related to your use of this site and the services provided in connection with the Website, or your breach of any provision of this Agreement or any warranty provided hereunder.

Some jurisdictions do not allow the exclusions of certain warranties or the limitation or exclusion of liability for damages. Therefore, some of the above indemnities, limitations, and disclaimers may not apply to you.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS ACTION.

You and Luxottica each agree that any and all disputes or claims with or against any party that relate to or arise from your use of or access to this Website, or any products or services sold, offered, or purchased through our Website shall be resolved exclusively through final and binding arbitration, rather than in court. The sole exceptions to this requirement are (a) either party may assert individual claims in small claims courts if those claims otherwise qualify for small claims court and as long as the matter remains in such court and is not removed or appealed to a court of general jurisdiction and (b) each party may bring suit in court to enjoin infringement or other misuse of intellectual property rights. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate section (this “Agreement to Arbitrate”).

Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Luxottica agree that each of us may bring claims that relate to or arise from your use of or access to our Website, any products or services sold, offered, or purchased through our Services, or communications (including calls, texts, or emails) that relate to or arise from your use of or access to our Website only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding, including but not limited to actions under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., the California Invasion of Privacy Act, Cal. Penal Code § 630 et seq., and other federal and state telemarketing and privacy laws. Unless both parties agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims, and may not otherwise preside over any form if a consolidated, representative, or class proceeding. The arbitrator may award relief, including monetary, injunctive, and declaratory relief, only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded cannot affect our other users.

Arbitration Procedures

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement to Arbitrate, any part of it, or of this Agreement including, but not limited to, any claim that all or any part of the Agreement to Arbitrate or this Agreement is void or voidable.

The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules and a form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org.

If the value of the relief sought is $10,000 or less, you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or us unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Ohio, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving our other users, but is bound by rulings in prior arbitrations involving the same user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

This arbitration provision shall survive termination of this Agreement to Arbitrate and the closing of your Account or your use of or access to our Services, or any products or services sold, offered, or purchased through our Services.

Costs of Arbitration

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate. Each party shall be responsible for their own attorneys’ fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim was frivolous or brought for an improper purpose or in bad faith. Notwithstanding anything to the contrary, Luxottica will pay all fees and costs that we are required to pay by law.

Confidentiality

The arbitration proceedings and arbitration award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual.

Severability

If an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply, except if an arbitrator or court decides that any of the provisions under the subheading “Prohibition of Class and Representative Actions and Non-Individualized Relief” of this Agreement to Arbitrate are invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of the Agreement will continue to apply.

The law applicable to the interpretation and construction of this Agreement and any transaction using or related to the Website, shall be the Federal Arbitration Act, applicable federal laws, and the laws of the State of Ohio, USA, without regard to principles of conflict of laws, subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating your access to or use of the Website, including all disputes will be governed by the laws of the United States and by the laws of the State of Ohio.

Any action relating to use of this Website or any transaction must be brought in the state or federal courts serving Warren County, Ohio, for any lawsuit or court proceedings permitted under this Agreement. You consent and submit to the personal jurisdiction of such courts for the purposes of any such actions. You further agree to file any cause of action with respect to this Agreement within one year after the cause of action arises. You agree that a cause of action filed after this date is barred.

Luxottica may make changes to these Terms, from time to time, in its sole discretion, by updating the Website without notice to you. Your continued use of the Website following the posting of a new version of the Terms constitutes your acceptance of any such changes. Accordingly, whenever you visit the Website, check to see if a new version has been posted.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law or court order, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of this Agreement shall continue in effect.

You are an independent party. No joint venture, partnership, employment, or agency relationship exists between you and Luxottica as a result of this Agreement or your utilization of this Website.

Luxottica may assign, transfer, or subcontract any of our rights or obligations under this Agreement to any third party at our discretion.

No delay by Luxottica in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy or shall affect Luxottica’s ability to subsequently exercise that right or remedy. Any waiver must be agreed to by Luxottica in writing.