Frequently

Asked Questions

Account Information

How do I log in to ContactsDirect?

It's easy. Just click on the login link in the corner of the screen and enter your username and password.

How can I recover my ContactsDirect username or password?

Once you click on Login, choose the Forgot Password link, enter your email address and we will send you a link to reset your password.

Why didn’t I get a forgot password email?

If your having trouble locating the email we sent, you can try checking in your junk, spam, or bulk mail folders to see if it ended up there. To ensure that future emails make it to your inbox folder, please add ContactsDirect.com to your 'Safe Senders' list.

Product

Can you get non-prescription colored contacts at ContactsDirect?

No. Due to Federal and State laws and regulations, a valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision correction.

Does ContactsDirect sell name brand contact lenses?

No, but we do offer contact lenses from all of the major brands like Acuvue®, Soflens®, Air Optix, Optima®, Proclear®, Dailies® and Biomedics® as well as specialized lenses such as toric, colored, multifocal and daily disposable contact lenses.

What about glasses?

Great news for your eyes. We've partnered with GLASSES.COM so that you can grab your favorite frames with $20 off. Go to Glasses.com, choose your eyeglasses or sunglasses and use the code GL20 at checkout.

Placing orders

I made a mistake when ordering my new contacts. How can I fix it?

We understand that mistakes happen. As soon as you notice an error, give us a call at 1-844-553-6737 and we'll be happy to correct the mistake and get the correct contacts to you.

If the incorrect lenses have already been shipped, simply return the unopened box and call our customer service department to get your prescription information corrected.

Does ContactsDirect.com have a contact lens order limit?

We want to help make sure you have enough contact lenses to suit your lifestyle. At this time, our order system prevents orders over $1000 to be placed online. If you want to place an order over $1000, please call 1-844-553-6737.
In addition, the number of boxes you can purchase can’t exceed the validity of your prescription.

How do the Annual Supply discounts work?

You don't have to mail in any forms or rebates to get the lowest price advertised. With ContactsDirect, Annual Supply discounts apply automatically and instantly.
Look for the $ symbol and you'll know exactly how much you're saving on your Annual Supply. Learn more here.
If you have any additional questions, please give us a call at 1-844-553-6737.

Prescription

Can you order contact lenses without a prescription?

All contact lenses require a valid prescription as they are are classified as medical devices. Please only order contact lenses that have been prescribed by an eye doctor, even in the case of colored contacts.

How do you read a prescription for contact lenses?

Your contact lens prescription contains specific information about the corrective power required to help you see clearly. You'll need to provide us with your prescription information when you order your contacts so we can send you exactly what you need. Below is an example of a typical lens prescription:

If you have any questions regarding your prescription or need to clarify the information contained within, contact your eye doctor. We cannot provide advice about your prescription, corrective requirements, or which lenses are best for you.

What if I entered my prescription details incorrectly?

If we notice that the prescription details that you entered manually at the time of your order are different from the ones on your written prescription, we will complete the order following the values of the latter.

Can I use my eyeglass prescription for contact lenses?

Glasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly on your eye, while your eyeglasses sit further away.

Insurance

Does eye insurance cover contact lenses?

Most vision insurance plans provide coverage for contact lenses, but how much is covered depends on your insurance plan and/or provider.

Does ContactsDirect accept vision insurance for contact lenses?

Absolutely. Contacts Direct accepts most major insurance plans as an in-network provider and is an out-of-network provider for many others. We can check your plan to see what savings you are eligible for and process most benefits online. Our In-network insurances include EyeMed, Superior Vision, Aetna Vision Preferred, Anthem Blue View Vision, Humana Vision, and more!

Don't see your vision care provider among our in-network providers? Visit contactsdirect.com/out-of-network for details on our out-of-network options.

How to order contact lenses online with insurance

Look for the "Use insurance" toggle when you arrive in cart, and add your details to check your eligibility. You can also register with your insurance plan when creating a new account by checking the "Yes, find my insurance plan" box.

Do you take VSP?

While we are not a participating provider on VSP’s network, we can help you submit your out-of-networks claims directly to VSP. We can check your plan to see what savings you are eligible for and process your benefits. Just give us a call at 1-844-553-6737, we're available Mon – Fri, 8:30 AM – 8:00 PM, and 9:00 AM – 5:30 PM Saturday EST. You can also chat live with us from 8.30 AM - 4.30 PM, Mon-Fri and our customer care operators will be happy to help you, replying within seconds.

Payment

What payment methods are accepted?

We accept a variety of payment methods, such as:
Credit cards (Visa, MasterCard, Discover, American Express), PayPal, Affirm and Apple Pay. Unfortunately, we aren't able to accept checks or cash on delivery (COD) at this time.

How does Affirm work?

Buy now and pay later by splitting your purchase into three monthly and easy payments.
When placing your order just select Affirm at checkout and your payments will be split into three instalments without interest or hidden fees.

How can I order with Affirm?

When placing an order, just select Affirm as your payment method during checkout. They’ll notify you within seconds if you’ve been approved for a loan once you’ve completed their application process.

How to contact Affirm?

If you place an order using Affirm, you can contact them directly by emailing at help@affirm.com or visiting their website.

Can you use FSA (flexible spending account) for contact lenses?

Absolutely. When you reach the “Payment” page, just use your FSA card as you would any other credit card. If you don’t have an FSA card, you can purchase products using a regular credit card and submit the invoice for reimbursement.

Is it safe to use my credit card on this website?

Absolutely! We have security measures in place to protect the loss, misuse, or alteration of the information under our control. Your information is fully encrypted to ensure complete privacy. For more information about our internet privacy, please read our privacy policy.

Order Status and Shipping Questions

How do I track my order?

Tracking your order is easy. Just follow the instructions below:
  • Once logged in, click your linked name at the top of any page.
  • Click "View Orders".
  • Click on the order number you would like to track.
  • In "Delivery/Tracking" please click the tracking link provided. Please note that if your order has not been completed and shipped, a tracking link will not be provided.

Tracking information is usually available approximately 24 hours from the day your order is shipped.
Please note: the possibility to track your order is one of the many benefits of being registered to ContactsDirect.com.

How long after I order should I expect for my contacts to be shipped?

Once you place your order, we will either call your doctor to verify your prescription or verify the prescription you uploaded. After it has been verified, we will ship your order to you.

We offer the following shipping options:
  • Standard 7-10 business days - Free!
  • Priority 3-5 business days - $11.99
  • Express 1-2 business days - $19.99

Do you offer international shipping?

At this time we do not. We only offer shipping to United States physical postal addresses including Alaska and Hawaii.

How to print an invoice on ContactsDirect?

Printing an invoice is easy. Just follow the instructions below:
  • Once you're logged in, you can click your linked name at the top of any page. It will say "Welcome (Your Name)".
  • Click "View Orders".
  • Click on the order number you would like to receive an invoice/receipt for.
  • Click “Print Receipt”

Please note: the possibility to print your invoice is one of the many benefits of being registered to ContactsDirect.com. If you have submitted your order as a guest user and you need a receipt, please give us a call at 1-844-553-6737.

Returns/Exchanges

What is the return and exchange policy?

We're happy to issue refunds and replacements in accordance with the return policy outlined below. Once we receive your return order, we will issue a refund within 10 business days. To keep you in the loop, we'll even send you an e-mail confirmation when the process is complete!

Returning products

If a product is found unsatisfactory within 6 months of receipt, unopened boxes of lenses or solutions can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes must be unopened, undamaged, and not defaced in any way including writing on boxes.

Please follow the steps below to complete the return process.

  1. Visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
  2. Once you get the email, print out the prepaid shipping label, attach the shipping label and send it off.
    Please note
    : to receive a full credit on returned product, the boxes must be unopened, undamaged and not defaced in any way including writing on boxes.
  3. Once we've received your returned product, as long as it's in original condition and undamaged, we'll refund your purchase. It will show up as a credit on your card. You'll receive an email from us that confirms your refund.
  4. Keep in mind that it may take about 7-10 days to receive the refund. If you feel it's been too long, please give our customer service agents a call and we’ll help you with any doubt you may have.

Damaged, Defective, or Incorrect Orders:

If you have received a damaged, defective, or incorrect order, please contact our Customer Service immediately at 1-844-553-6737. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We will replace any boxes deemed defective by the manufacturer upon return, however we cannot give refunds for defective lenses in opened boxes.

Savings

Price Match

Think you’ve found a better price from one of our competitors? We’ll beat it. Learn more

Annual Supply Discount

Get up to $100 discount on an annual supply of contact lenses. Learn more

Student Discount

Enjoy 15% off with UNIDAYS. Learn more

ID.ME Discount

Military members, first responders, government employees and teachers, enjoy 15% off all purchases. Learn more

Yuor perfect pair, your perfect offer on Glasses.com

Get your perfect pair on Glasses.com with $20 off when you purchase eyeglasses or sunglasses. Learn more

Manufacturer Rebates

Discover all the contact lenses eligible for rebates on annual supply purchases. Learn more